FAQ

Frequently Asked Questions

Payment

Payment & Residential Questions

Rent is due on the 1st of the month, rent must be in our office by the end of the business day on the 4th of the month in order to not incur late fees. This is true even when the 4th falls on a weekend.

If you pay rent on the 5th of the month there is additional rent that is assessed equal to $50, with an additional $5 per day to a maximum of $75. Any current month rental payments received after the 4th of the month, all payments made after the 5th must include the applicable additional late fee.

Typically, all residents are responsible for the following:

  • Securing all utilities for dwelling unless otherwise provided
  • Lawn care, unless otherwise provided
  • Changing the furnace/air conditioning filters regularly
  • Minor repairs to your home, including, but not limited to: replacing light bulbs, changing smoke alarm batteries
  • Pest control: interior
  • Complying with all Homeowner Association Rules
  • Following the terms of your lease. 

No. The lease contains specific verbage that prevents any tenant from subleasing a rental property. 

Rent can be paid by personal check, cashier check, money order or on line through the tenant portal payable to At Your Service Realty LLC you mail payment to P.O Box 2292 Eaton Park, FL 33840 or bring it to our office located at 3050 Atlantic Ave. Lakeland FL 33840

Yes. The surcharges are as follows:

ACH (Bank Account Direct) - $2.95
Card Payment - $2.95 + 3% of payment.

Partial payments are not enabled through online pay. 

This is usually due to paying via card, where the surcharge to do so is 3% + $2.95, or you have old unpaid charges built up. Another reason may be that it is after the 4th of the month, or full payment was not received in a previous month, in which case late fees are added. 

Yes. Be sure to direct the mail to our mailing address P.O Box 2290 Eaton Park, FL 33840 as we do not receive mail in our physical address it WILL NOT arrive. The actual payment date is derived from the stamped mail date on the letter, not the date written on the payment. Please keep this in mind in regard to late fees. 

If a payment bounces or is dishonored the greater of either 5% or $40.00 will be charged as additional rent. 

If your rent is not received before the 5th of the month (extending for legal holidays) you will receive a letter that you are in breach of your lease and payment must be made promptly. If no communication or payment is received there will be a notice to pay brought to the property. When the notice expires, pending final approval from the owner of the individual property, an eviction will begin.  

An eviction is when the tenant is removed from a property due to non-payment. If the matter goes to court and a ruling is given in favor of the landlord, the landlord will attain a judgment against the tenant, and the removal of the tenant is approved. This culminates in damaging credit scores and is viewable when background checks are done, oftentimes making it much more difficult to rent or get loans in the future. 

We advise all tenants to purchase and maintain renters insurance. The homeowner has insurance that protects their property but it does not cover a tenant's personal items. Renters insurance is relatively inexpensive and will cover you for loss in the event of a fire, water damage, or theft.

Securing all utilities for dwelling unless otherwise provided 
minor repairs take off clogged toilets' and drains 
Monday through Friday  8:30am To 5pm
Saturday 12 noon to 3 pm Sundays and holidays closed 

Helping you find the property of your dreams.

Maintenance

Maintenance Questions

Please do not do so unless you are willing to lose those funds. All repairs require written approval before they can be done. If you take it upon yourself to call someone to do the repair work, there is no guarantee that you will be reimbursed. 

Yes. At all times. In the extreme case of an emergency, we can coordinate with one of our agents to be present.

 

No. Withholding rent in this way is considered non-payment of rent, and will be considered as such with respect to eviction filings. 

There is no guarantee that you will be reimbursed for the bill. All repairs outsourced in this way require written approval beforehand.

 

Only with written permission. We will need a copy of the keys to the new lock within 2 days of their replacement and it will be the tenant's financial responsibility to cover these costs. If locks are changed without permission it will be seen as being in violation of your lease and can be cause for termination of the lease agreement.

Only with written permission. Often with a paint sample submitted in the requested color. If upon vacating a home, the paint is found to have been altered without permission this may be cause for a claim on the security deposit in order to restore the paint to its original color.

In this case, the full security deposit is forfeit to At Your Service Realty.

 

No. You will need to provide written intent to vacate before moving out. 

Is your lease active? If so you must provide written notice of intent to move within 30 days of the end of your lease agreement. If you are intending to move before the end of the lease agreement please be aware; A resident who breaches the lease will most likely not receive the security deposit back due to claims made against the deposit for rent owed, physical damages, liquidated damages charges or charges for failure to give notice prior to the end of the lease. 

Are you on a Month-To-Month? If so you must provide 15-days written notice with intent to move prior to the end of the monthly rental period. 

In both cases, after receiving notice we will send a move-out checklist detailing the items we look for upon vacating a property. Utilities must be left on for the move-out inspection.

There is no guarantee that you will be reimbursed for the bill. All repairs outsourced in this way require written approval beforehand.

 

Only with written permission. We will need a copy of the keys to the new lock within 2 days of their replacement and it will be the tenant's financial responsibility to cover these costs. If locks are changed without permission it will be seen as being in violation of your lease and can be cause for termination of the lease agreement.

Only with written permission. Often with a paint sample submitted in the requested color. If upon vacating a home, the paint is found to have been altered without permission this may be cause for a claim on the security deposit in order to restore the paint to its original color.

Move Out & Security

Move Out & Security Deposit Questions